Refund and cancellation policy
Last updated: 27.10.2026
Full refund at least [30] days before
Closer to the event, the refund is partial. You can always transfer your place to someone else.
You get all your money back
If the event is cancelled or moved to a date that does not suit you, you are refunded in full, without having to ask.
We process it within [5] working days
The money goes back to the same card. Banks usually show it within 5–10 working days.
Money always goes back to the card you paid with, and the invoice is reversed automatically.
Right of withdrawal
Under Romanian Government Emergency Ordinance no. 34/2014, art. 16 (l), the 14-day statutory right of withdrawal does not apply to leisure services provided on a specific date or within a specific period. Cancellations therefore follow the rules below, set by UNATC.
[To be confirmed with the Legal Office whether the exception also applies to long courses. If not, the 14-day right of withdrawal applies to courses.]
Cancellation by the participant
The amount refunded depends on when you tell us, counted from the start date of the event:
Transferring your place. You can transfer your registration to someone else free of charge, up to [48 hours] before the event. Send us the name and email of the new participant. For reduced rates, the new participant must meet the same conditions.
Cancellation or postponement by UNATC
If UNATC cancels an event, we refund all registrations in full, automatically, within [5] working days of the announcement.
If the event is postponed or changes format (for example, from in person to online), your registration stays valid for the new date. If the new arrangement does not suit you, you can ask for a full refund within [14] days of the announcement.
How to ask for a refund
- Write to us at admin@unatc.ro from the address used for the order.
- Include the order number (e.g. UNT-10482), the event and the participant you are cancelling for.
- You receive a cancellation confirmation within [2] working days, then an email when the refund is processed.
The date of the request is the date we receive your email.
How refunds are made
- The amount is returned only to the card used for payment, through the EuPlătesc processor. We do not refund in cash or to another account.
- For each refund we issue a credit note, sent to e-Factura and by email.
- If an order has several registrations, you can cancel only some of them. The others remain valid.
- Fees charged by your bank for payments in another currency cannot be refunded by UNATC.
Reduced rates
The student or UNATC rate is granted on the basis of a valid document, shown at the entrance. If you cannot show it, you can attend by paying the difference up to the standard rate. Otherwise, the registration is treated as a no-show.
Contact
UNATC payments office · admin@unatc.ro · [to be completed] · Monday-Friday 09:00-16:00
If we cannot reach a solution, you may contact the Romanian National Authority for Consumer Protection (ANPC), including through the alternative dispute resolution procedure (SAL).