Help
Answers about payments, invoices and cancellations. For the programme or content of an event, write directly to the organisers, from the event page.
When and how do I get the invoice?
The invoice is issued automatically as soon as the payment is confirmed and is emailed to you as a PDF. It is also sent to the RO e-Factura system. If you cannot find it, check your Spam folder or write to us with your order number.
Can I pay as a company or institution?
Yes. At checkout choose “Company / institution” and enter the tax ID (CUI). The other details can be filled in automatically from ANAF. The invoice is issued to the company, but payment is still made by card.
My payment failed. What do I do?
No money was taken and your order is saved. Try again from the order page, with the same card or another one. The most common causes are insufficient funds, a card not enabled for online payments, or an expired 3-D Secure code.
I paid but did not get any email.
Check your Spam / Promotions folder. If nothing arrives after 30 minutes, write to us with your name, the payment date and the last 4 digits of the card, and we will check the payment.
How do I cancel a registration?
Send an email from the address used for the order, with the order number. The amount refunded depends on how early you cancel; details are in the Refund and cancellation policy.
What proof do I need for the student rate?
A valid student ID, which you enter at checkout and show at the entrance. For the UNATC rate, use your @unatc.ro email address for the order.
Can I transfer my place to someone else?
Yes, free of charge, up to [48 hours] before the event. Send us the name and email of the new participant.